Contact Us

If you have anything that you want to tell us, or ask, please get in touch using one of the following methods:



If you can't find an answer to your question below, then you can email us directly:

We aim to respond to your query within 72 hours.

Saving water


If you'd prefer to write, then send your letter to:

Greenredeem Customer Care,
2 Melford Court, The Havens, Ransomes Europark, Ipswich, Suffolk IP3 9SJ.

Greener Lifestyle


Alternatively you can call us on
0844 409 9490

Please note that calls are charged at 5p per minute plus network extras from a BT Landline. Calls from other networks and mobiles may vary and may cost more

Frequently Asked Questions

Q - How many points do I receive for recycling?

A - You are rewarded 5 points for each kg of material measured as part of the kerbside programme.

Q - How do I turn my points into rewards?

A - Ordering rewards is easy! Rewards can be ordered on our website, Printed at home, through our mobile apps or by phone. Simply take or present your voucher at the time of purchase

Q - How many businesses are participating in the Greenredeem programme?

A - We think that Greenredeem members have access to a great selection of reward partners, from restaurants and leisure centres to hairdressers and bars. In each location there are more than 50 rewards to choose from, plus 25 national reward partners